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User needs analysis

We can help you understand your users' needs so you can focus your design efforts in the right areas.

Our approach

We research your users' needs in interviews, focus groups or surveys. We may suggest field studies to interview users in their workplace or wherever they will be using your site.

Sometimes an analysis of competitor sites and user testing of your existing site are useful.

We produce a report summarising our findings and providing a prioritised set of user needs.

How we work

We will talk to you to identify:

Key user groups
Content and business goals for your site
Scope, expectations and timelines for the project.

Based on our discussions with you, we will draft a proposal. This will set out how the work will be done, when it will be finished and what you'll get from us at the end of the project.